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CAS Manager Support Bundle

If you encounter an issue installing the CAS Manager or with the application itself, it is possible to generate a support bundle that can be sent to the Teradici support team to investigate and resolve.

To generate the support bundle, run the following command:

sudo /usr/local/bin/cas-manager diagnose --support-bundle
If this command is successful, a tar.gz file will be located under the /tmp folder with a name formatted as follows:

/tmp/cas-manager-support-bundle-yyyymmddThhmmssZ.tar.gz

yyyymmddThhmmssZ represents the date and time the support bundle was created.

Support Bundle Information and Logs

The support bundle will collect the various information from the system and then zip the files into a .tar.gz file in the /tmp directory.

Once you unzip the file the structure will be as follows:

  • files/etc folder contains files with OS level information:
    • issue file will contain a copy of all contents from the /etc/issue file.
    • os-release file will contain all operating system identification data that was found in the /usr/lib/os-release file.
  • files/var/log/cas-manager folder collects all of the CAS Manager log files, for example generate, configure, diagnose, install logs.

The out folder collects outputs from running various commands to expose the details of relevant system information and CAS Manager backend services, as outlined below:

  • os folder will contain the following files:
    • dmesg.out file will contain the output of command dmesg.
    • ls_-l@var@crash.out file will contain the output of the command ls -l /var/crash.
    • pgrep_-l_k3s.out file will contain the output of the command pgrep -l k3s.
    • ps_wwauxfx.out file will contain the output of the command ps wwauxfZ.
    • ss-aux.out file will contain the output of the command ss -ax.
    • who.out file will contain the output of the command who.
  • The firewall folder will contain the outputs of the command firewall-cmd --list-services.
  • The network folder will display the following network files:
    • netstat_-Wnap.out file will contain the output of the command netstat -Wnap.
    • ip_add.out file will contain the output of the command ip add.
    • selinux folder will contain the following files:
      • semodule_-l.out file will contain the output of the command semodule -l.
      • sestatus.out file will contain the output of the command sestatus.
  • The deployments folder will contain the following files:
    • kubectl_get_deployment.out file is the output of the command kubectl get deployments which list the status of all deployments for CAS Manager services.
    • The description of the deployment for each of the deployments through the output of the command kubectl describe.
  • pods folder will contain a describe pod file for each pod.
  • logs folder will display the log files for each pod.
  • services folder will contain a Describe Service file for each service.
  • secrets folder will display the output of the command kubectl get secrets.