CAS Manager Support Bundle
If you encounter an issue installing the CAS Manager or with the application itself, it is possible to generate a support bundle that can be sent to the Teradici support team to investigate and resolve.
To generate the support bundle, run the following command:
sudo /usr/local/bin/cas-manager diagnose --support-bundle
/tmp/cas-manager-support-bundle-yyyymmddThhmmssZ.tar.gz
yyyymmddThhmmssZ represents the date and time the support bundle was created.
Support Bundle Information and Logs¶
The support bundle will collect the various information from the system and then zip the files into a .tar.gz
file in the /tmp directory.
Once you unzip the file the structure will be as follows:
- files/etc folder contains files with OS level information:
- issue file will contain a copy of all contents from the /etc/issue file.
- os-release file will contain all operating system identification data that was found in the /usr/lib/os-release file.
- files/var/log/cas-manager folder collects all of the CAS Manager log files, for example generate, configure, diagnose, install logs.
The out folder collects outputs from running various commands to expose the details of relevant system information and CAS Manager backend services, as outlined below:
- os folder will contain the following files:
- dmesg.out file will contain the output of command
dmesg
. - ls_-l@var@crash.out file will contain the output of the command
ls -l /var/crash
. - pgrep_-l_k3s.out file will contain the output of the command
pgrep -l k3s
. - ps_wwauxfx.out file will contain the output of the command
ps wwauxfZ
. - ss-aux.out file will contain the output of the command
ss -ax
. - who.out file will contain the output of the command
who
.
- dmesg.out file will contain the output of command
- The firewall folder will contain the outputs of the command
firewall-cmd --list-services
. - The network folder will display the following network files:
- netstat_-Wnap.out file will contain the output of the command
netstat -Wnap
. - ip_add.out file will contain the output of the command
ip add
. - selinux folder will contain the following files:
- semodule_-l.out file will contain the output of the command
semodule -l
. - sestatus.out file will contain the output of the command
sestatus
.
- semodule_-l.out file will contain the output of the command
- netstat_-Wnap.out file will contain the output of the command
- The deployments folder will contain the following files:
- kubectl_get_deployment.out file is the output of the command
kubectl get deployments
which list the status of all deployments for CAS Manager services. - The description of the deployment for each of the deployments through the output of the command
kubectl describe
.
- kubectl_get_deployment.out file is the output of the command
- pods folder will contain a describe pod file for each pod.
- logs folder will display the log files for each pod.
- services folder will contain a Describe Service file for each service.
- secrets folder will display the output of the command
kubectl get secrets
.