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Anyware Manager Support Bundle

If you encounter an issue installing the Anyware Manager or with the application itself, it is possible to generate a support bundle that can be sent to the Teradici support team to investigate and resolve.

To generate the support bundle, run the following command:

sudo /usr/local/bin/cas-manager diagnose --support-bundle
If this command is successful, a tar.gz file will be located under the /tmp folder with a name formatted as follows:

/tmp/cas-manager-support-bundle-yyyymmddThhmmssZ.tar.gz

yyyymmddThhmmssZ represents the date and time the support bundle was created.

Support Bundle Information and Logs

The support bundle will collect the various information from the system and then zip the files into a .tar.gz file in the /tmp directory.

Once you unzip the file the structure will be as follows:

  • files/etc folder contains files with OS level information:
    • issue file contains a copy of all contents from the /etc/issue file.
    • os-release file contains all operating system identification data that was found in the /usr/lib/os-release file.
    • /systemd/system/k3s.service folder contains the information about k3s.service configuration.
  • files/var/log/cas-manager folder collects all of the CAS Manager log files, for example generate, configure, diagnose, install logs.

The out folder collects outputs from running various commands to expose the details of relevant system information and Anyware Manager backend services, as outlined below:

  • os folder contains the following files:
    • dmesg.out file contains the output of command dmesg.
    • ls_-l@var@crash.out file contains the output of the command ls -l /var/crash.
    • pgrep_-l_k3s.out file contains the output of the command pgrep -l k3s.
    • ps_wwauxfx.out file contains the output of the command ps wwauxfZ.
    • ss-aux.out file contains the output of the command ss -ax.
    • who.out file contains the output of the command who.
    • dnf_list_--installed_--disablerepo=*.out file contains the packages that are currently installed on the system and their versions.
  • The firewall folder contains the outputs of the command firewall-cmd --list-services.
  • The network folder displays the following network files:
    • netstat_-Wnap.out file contains the output of the command netstat -Wnap.
    • ip_add.out file contains the output of the command ip add.
    • selinux folder contains the following files:
      • semodule_-l.out file contains the output of the command semodule -l.
      • sestatus.out file contains the output of the command sestatus.
  • The deployments folder contains the following files:
    • kubectl_get_deployment.out file is the output of the command kubectl get deployments that lists the status of all deployments for CAS Manager services.
    • The description of the deployment for each of the deployments through the output of the command kubectl describe.
    • The deployments information is retrieved from the following namespaces: kube-system, kube-public, kube-node-lease, connector, logging, and ingress-nginx.
  • The pods folder contains the following files:
    • kubectl_get_pods.out file is the output of the command get pods that lists the status of all pods for CAS Manager services.
    • The description of a pod for each of the pods through the output of the command kubectl describe pod
    • The pod information is retrieved from the following namespaces: kube-system, kube-public, kube-node-lease, connector, logging, and ingress-nginx.
  • logs folder contains the following files:
    • The log files for each pod.
    • The logs files are retrieved from the following namespaces: kube-system, kube-public, kube-node-lease, connector, logging, and ingress-nginx.
  • The services folder contains the following files:
    • kubectl_get_services.out file is the output of the command get services that lists the status of all services for CAS Manager services.
    • The description of a service for each of the services through the output of the command kubectl describe services
    • The services information is retrieved from the following namespaces: kube-system, kube-public, kube-node-lease, connector, logging, and ingress-nginx.
  • secrets folder displays the output of the command kubectl get secrets and displays the following files:
    • kubectl_get_secrets.out file is the output of the command get secrets that lists the status of all services for CAS Manager services.
    • The description of a secrets through the output of the command kubectl describe secrets.
    • The secrets information is retrieved from the following namespaces: kube-system, kube-public, kube-node-lease, connector, logging, and ingress-nginx.