AWI Tera2 Client: Packet Capture

The Packet Capture page provides a diagnostic tool for capturing packets on the zero client—for example, when troubleshooting calls made with Counterpath's Bria Virtualized Edition for PCoIP Zero Clients softphone client. You can access this page from the Diagnostics > Packet Capture menu.

Note: PCoIP traffic is not included in the packet capture. All other network traffic, including Unified Communications media traffic, is captured.

To capture network packets for troubleshooting an issue:

  1. Click the Start button to initiate packet capture.
  2. Repeat the steps required to reproduce the issue (e.g., if you are troubleshooting a call, make the call using the softphone client).
  3. Click the Stop button to stop packet capture.
    Note: packets are captured into a binary file called packet_capture.bin. A maximum of 20 MB of data can be captured. If you do not stop the capture, it will automatically stop when it reaches the maximum size.
  4. Click the Download link, and then save the file to the desired location on your computer.
  5. If you have purchased support and maintenance, enter a trouble ticket at Teradici Support with this diagnostic file attached. For complimentary support, please go to the Teradici PCoIP Community Forum.

AWI Tera2 Client Packet Capture Page

AWI Tera2 Client Packet Capture Page Parameters

Parameters Description

Packet Capture Status

Displays the status of the packet capture tool. Values include the following:

  • Idle: Packet capture has not been initiated.
    Note: After performing a packet capture, the status displays as Idle again if you reboot the zero client.
  • Running: Packet capture is in progress.
  • Stopped: Packet capture has been stopped.

Bytes (Captured/Max)

Shows the number of captured bytes over the maximum number you can capture (in numeric and percentage format) along with the number of packets captured.

Diagnostic Packet Capture

Click Start to start capture and Stop to stop capture.

Note: Packets are captured into a binary file called packet_capture.bin. A maximum of 20 MB of data can be captured. If you do not stop the capture, it will automatically stop when it reaches the maximum size.

Diagnostic Packet Capture

Click Download to save the packet_capture.bin file to the desired location on your computer.