How to retrieve a LDAPS certificate
This article describes 3 methods of obtaining the LDAPS certificate from the Active Directory (AD) Server that is active in your deployment, to then install on the PCoIP Management Console. This will allow the LDAPS connection between products that …
Knowledge Base Article Tutorial Security Management Management Console
Last modified: May 1, 2025
68542
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
What versions of VMware Horizon does the PCoIP Zero Client Firmware support and is pre-certified with?
Support PCoIP firmware is supported with the publicly available Horizon release available at the time of the firmware release and is compatible with one major release of Horizon prior to this. Further information for each release can be found via their …
Knowledge Base Article Advisory Setup Third Party Enhancements Zero Clients
Last modified: July 22, 2024
21622
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How to use the HP Anyware Licensing Portal
The HP Anyware Licensing Portal provides secure access to the list of licenses and can be used by the company's assigned Account Administrator. The Account Administrator role can be fulfilled by one central administrator or can be distributed across …
Knowledge Base Article Advisory Licensing HP Anyware Management Console Remote Workstation Card Zero Clients
Last modified: May 13, 2025
19246
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Cannot connect to session: Client shows licensing-related errors, or error 0x1002
Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …
Knowledge Base Article Troubleshooting Session Licensing HP Anyware Zero Clients
Last modified: September 3, 2023
14300
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
13417
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
PCoIP TROUBLESHOOTING STEPS: View Connection Server Client Certificates
This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide.  This includes scenarios and detailed troubleshooting steps as follows: Problems uploading VCS certificates to …
Knowledge Base Article Troubleshooting Session Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
12794
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
9721
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance
This article provides a brief list of general troubleshooting steps for performance issues on virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen …
Knowledge Base Article Troubleshooting Performance Display Third Party Enhancements HP Anyware Remote Workstation Card
Last modified: September 3, 2023
8547
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How do I check for packet loss on the ESX interface?
If there is packet loss on a PCoIP protocol session, but an analysis of network devices in the path show no loss and they have been properly configured (see  Network session checklist for PCoIP protocol LAN and WAN deployments ) then you may want to …
Knowledge Base Article Tutorial Performance Third Party Enhancements Remote Workstation Card
Last modified: July 23, 2024
8190
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5