How to retrieve a LDAPS certificate
This article describes 3 methods of obtaining the LDAPS certificate from the Active Directory (AD) Server that is active in your deployment, to then install on the PCoIP Management Console. This will allow the LDAPS connection between products that …
Knowledge Base Article Tutorial Security Management Management Console
Last modified: May 1, 2025
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Why can't I change the display resolution in Windows when using HP Anyware on Windows?
Problem When connected to a remote machine via HP Anyware on Windows, opening the display settings results in greyed out options and a message "Some settings are controlled by your system administrator". You cannot change the screen resolution, select the …
Knowledge Base Article Troubleshooting Display HP Anyware Zero Clients
Last modified: April 16, 2024
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Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Black screen on my locally connected monitor on a physical workstation after remotely connecting to a PCoIP session
Problem A black screen displays on a monitor connected to a workstation that had a previous or active remote PCoIP session established. In a typical scenario, A remote worker establishes a PCoIP connection from his home to their office workstation that …
Knowledge Base Article Troubleshooting Display HP Anyware
Last modified: September 3, 2023
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How do I turn off temporal dithering in an AMD graphics card?
Follow the instructions below to disable temporal dithering in an AMD GPU installed in your host PC/workstation, or a computer with a PCoIP Remote Workstation Card (host card) installed. If temporal dithering is enabled on a machine using PCoIP, it may …
Knowledge Base Article Tutorial Display Remote Workstation Card
Last modified: December 5, 2023
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The impact of graphics card temporal dithering
Temporal dithering is an intentionally applied blurring method used by some graphics cards to increase the amount of color and shading that can be done on a system. It's a trade-off between a little distortion and much smoother looking pictures. During …
Knowledge Base Article Advisory Performance Display Remote Workstation Card Zero Clients
Last modified: October 12, 2024
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How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
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Why has my PCoIP Client display temporarily shown a black screen?
Scenario While in a PCoIP session, the display(s) temporarily go black for a few seconds (typically 1-5 seconds) and then resumes normal operation. Occasionally the screen may be briefly frozen instead of turning black.   Cause This entry signifies that …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Zero Clients
Last modified: April 29, 2025
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FAQ - Display and Topology
This article provides guidance on how setting up optimize and troubleshoot your PCoIP display issues. FAQ – Questions General  What display resolutions can be supported? What display topologies are available? Which monitors will be used for the remote …
Knowledge Base Article FAQ Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance
This article provides a brief list of general troubleshooting steps for performance issues on virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen …
Knowledge Base Article Troubleshooting Performance Display Third Party Enhancements HP Anyware Remote Workstation Card
Last modified: September 3, 2023
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