How to retrieve a LDAPS certificate
This article describes 3 methods of obtaining the LDAPS certificate from the Active Directory (AD) Server that is active in your deployment, to then install on the PCoIP Management Console. This will allow the LDAPS connection between products that …
Knowledge Base Article Tutorial Security Management Management Console
Last modified: May 1, 2025
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Setting Up Japanese Language and Keyboards
The following tutorial demonstrates how to set up Japanese language and keyboard for Windows PCoIP Software Client and connecting to Microsoft's Japanese Windows Server. Setting up language and keyboard is performed both on the host and client side. Note: …
Knowledge Base Article Tutorial Setup Peripheral Devices HP Anyware Zero Clients
Last modified: May 9, 2025
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TROUBLESHOOTING USB peripherals
This article provides a brief list of troubleshooting steps for common issues involving USB peripherals (e.g. DVD drives/burners, keyboards, mice, usb, smart phones, storage devices, hard drives, scanners, printers). This is not intended to be a …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware Zero Clients
Last modified: November 30, 2024
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How do I bridge a USB device on a PCoIP Zero Client?
PCoIP Zero Clients locally terminate HID USB devices when connecting to: VMware View virtual desktops, or PCoIP Remote Workstation Cards (host cards) on systems where the PCoIP Host Software is installed and the Local Cursor and Keyboard feature is …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: September 3, 2023
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Troubleshooting Keyboard and Mouse issues
Problem When connecting to a remote session the keyboard and mouse do not work, the input is sporadic, the input lags, the cursor doesn't appear or the mouse is out of position.   Cause There are many causes for Keyboard and Mouse issues. They include: …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware
Last modified: May 1, 2025
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Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Why is my redirected USB device not working after installing or upgrading the Horizon View Agent?
Scenario 1: USB Redirection is not enabled by default in View Agent Starting with version of View Agent 6.1, VMware changed the default status of the USB Redirection feature which is no longer enable by default. …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
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How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
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USB and Analog audio through PCoIP Zero Clients
This knowledge base article explains analog and USB audio behavior in PCoIP environments. When a USB audio device is used without the local USB audio driver enabled, the USB audio device is remotely bridged to the host. In this case, the audio stream data …
Knowledge Base Article Advisory Performance Peripheral Devices Zero Clients
Last modified: September 3, 2023
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Which webcams are supported by the various PCoIP host/client configurations?
Please note that some webcam models have been found to contain different hardware within the same model (possibly identified by a hardware revision number), causing these webcams to behave differently when connected to a PCoIP Zero Client. Ensure to test …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 20, 2023
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