Anyware Connector Log Collection

The following section outlines how to view the logs and view the status of the Connector services and installer. This information can help troubleshoot issues relating to the Connector.

To view the status of all services in the Connector run the following command: 

sudo docker service ls

To get logs from services run the following command: 

sudo docker service logs [service]

The installer and update logs are saved in the /var/log/cloud-access-connector/ directory. The runtime logs from the Connector services are saved in the /var/lib/docker/containers/ directory. If you want to setup a log aggregator for the Connector you should point it to this directory. To disable log aggregation from the Connector you must ssh to the Connector and run the following command:

sudo docker service rm connector_sumologic

The following list details some of the important Connector services that will be included in the logs:

  • connector_activedirectorysync: This service contains information or errors related to domain controllers. It contains information on what is transmitted to Anyware Manager and highlights any failures the AD might be having communicating to Anyware Manager.

  • connector_brokerexternal: This service is only used for users connecting from outside the corporate network. It includes incorrect password and MFA errors, aswell as errors with from the AD when authenticating a user. This service works with the Connection Manager and Security Gateway got session establishment.

  • connector_brokerinternal: This service is only for users connecting from inside the corporate networks.

  • connector_cm: This service contains information related to users connecting to their remote workstations. It includes usernames, source IP, PCoIP Client type and version information. It details any failures that may occur during authentication or brokering.

  • connector_cmsg: This service is only used for users connecting from outside the corporate network.

  • connector_sg This service is used for external communication to connect to the connector_cmsg component. It includes statistics on connections from PCoIP Clients to PCoIP Agents.

  • connector_connectorgateway: This service includes basic network connection information, such as Client IP, response codes and records of which service or route the Client was trying to access.

  • connector_healthcheck: This service provides the status of the Connector components that are passed to the Anyware Manager. It will highlight any errors with communication between the Connector and Anyware Manager. This information is also available in the Admin Console or via the Anyware Manager API's for the Connector.

  • connector_sumologic: This service contains information or errors that occur when using sumologic to aggregrate logs from the Connector.

  • connector_rwtelemetry This service is responsible for reporting PCoIP session states for remote workstations in floating pools to Anyware Manager.

The runtime logs from the these services are saved in the /var/lib/docker/containers/ directory.