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System Requirements

The Graphics Agent for Windows depends on the following system capacities and capabilities:

Supported Instance Types

VMware ESXi (6.0+) Windows Physical Machines AWS EC2 Microsoft Azure Google Cloud Platform
  • VMware Hardware Version 11
  • Physical Machine
  • G2
  • G3
  • NV6
  • NV12
  • NV24
  • Any instance with a supported GPU

Host Instance Requirements

Global instance requirements
Operating Systems
  • Windows 10 1709 and Windows 10 1803, 64-bit Professional and Enterprise
  • Windows 7 64-bit Professional, Enterprise, Ultimate
  • Windows Server 2016 (single-user only)
  • Windows Server 2008 R2 (single-user only)
  • .NET 4.5
Remote Host Memory At least 2GB of RAM is required on the host desktop.
The agent should have at least 512MB of available memory.
Remote Host GPU Memory At least 1GB per 4K UHD display
Remote Host CPUs At least 2 CPUs are required on the host desktop.
Processors must support Streaming SIMD Extensions (SSE) 4.2.
Network Ports The following ports must be open on the host desktop:
  • TCP 443
  • TCP 4172
  • UPD 4172
  • TCP 60443
Storage At least 100MB for installation and 100MB for logging are recommended.

Windows 10 1809 is not supported

The Graphics Agent for Windows is compatible with Windows 10 1709 and 1803. It does not support Windows 10 1809.

Supported GPUs

VMware ESXI (6.0+)
or Windows Bare Metal		 AWS EC2 Microsoft Azure Google Cloud Platform
NVIDIA Cards NVIDIA GPUs that support NVIDIA Capture SDK. G2: K520
G3: M60		 M60 P4, P100
Supported NVIDIA GRID drivers GRID 6.2 (391.81)
Download instructions		 GRID 6.2 (391.81)
Download instructions		 GRID 6.2 (391.81)
Download instructions		 GRID 6.2 (391.81)
Download instructions
AMD Cards 1 AMD FirePro
(Technology Preview)1		 AMD FirePro
(Technology Preview)1		 — —
Supported AMD drivers 1 AMDGPU-PRO 16.60
(technology preview)1		 AMDGPU-PRO 16.60
(technology preview)1		 — —

Info: 2560 x 1600 Displays

Graphics Agents running on Microsoft Azure may be limited to a single 2560x1600 display, depending on the state of NVIDIA GRID licensing.

Note: NVIDIA Tesla cards have license limitations

Systems using NVIDIA Tesla-based GPUs, including M60, M10, and M6, are subject to licensing restrictions which may further reduce the available number of monitors or their available resolutions. For systems using Tesla-based GPUs, only licensed displays and resolutions will use GRID functionality. For more information, see NVIDIA’s Grid Licensing User Guide

  1. AMD FirePro GPU support is currently available as technology preview. Be aware that the preview may have stability, compatibility, or other issues. Windows Server 2016 is not currently supported. ↩↩↩↩↩↩