Connection Prerequisites
This section lists basic requirements for the following connection types you can make using zero clients and remote workstation cards:
Downloading Firmware Note: To download a specific firmware version for a zero client or remote workstation card, log in to the Teradici Support Site, and then type the desired firmware version into the search box (e.g., "firmware x.x.x").
Zero Client–to–Remote Workstation Card Prerequisites
Before connecting a zero client to a remote workstation card, please ensure that the following prerequisites are in place:
- The remote workstation card and zero client have the same firmware versions. For information on how to assign a firmware file to a profile using the MC, see MC: Firmware Management. For information on how to upload firmware to a single host or client using the AWI, see Uploading Firmware.
- You are running a supported OS on the workstation and the Teradici PCoIP host software is installed. For details, please see “PCoIP® Host Software for Windows User Guide” (TER1008001) or “PCoIP® Host Software for Linux User Guide” (TER1104006) in the Teradici Support Documentation Center. If you are using a VMware Connection Server as a broker, View Agent must also be installed on the host PC or workstation.
- The Host Driver Function is enabled on the remote workstation card.
- Your network resources meet bandwidth, QoS, latency, jitter, and packet loss requirements. For more information about designing PCoIP network architecture, see “PCoIP® Protocol Virtual Desktop Network Design Checklist” (TER1105004) in the Teradici Support Documentation Center.
PCoIP Software Client–to–Remote Workstation Card Prerequisites
Before connecting a a PCoIP software client to a remote workstation card, please ensure that the following prerequisites are in place on the remote workstation card:
- The remote workstation card has firmware 4.2.0 or newer installed (see Downloading Firmware Note).
- You are running a supported OS on the workstation and the Teradici PCoIP Host Software must be installed in the workstation.
For details about PCoIP software client requirements, more information about remote workstation requirements, and instructions on how to configure the client to connect to a remote workstation card, please see “Teradici PCoIP® Software Clients User Guide” (TER1307002) in the Teradici Support Documentation Center.PCoIP Access SoftwarePCoIP Access Software
Zero Client–to–PCoIP Workstation Access Software Prerequisites
Before connecting a zero client to a workstation running the Teradici PCoIP® Workstation Access Software, please ensure that the following prerequisites are in place:
- You are using a Tera2 zero client (TERA2321 or TERA2140 processor) to connect.
- Your zero client has firmware version 4.7.0 or newer installed (see Downloading Firmware Note). For information on how to assign a firmware file to a profile using the MC, see MC: Firmware Management. For information on how to upload firmware to a single host or client using the AWI, see Uploading Firmware.
- The remote workstation has the PCoIP Access Software installed.
For details about PCoIP Access Software requirements, along with instructions on how to connect to a PCoIP Access Software instance running on a workstation, please see “Teradici PCoIP® Workstation Access Software User Guide" (TER1405004) in the Teradici Support Documentation Center.
Zero Client–to–Amazon WorkSpaces Prerequisites
Before connecting a zero client to an Amazon WorkSpaces desktop, please ensure that the following prerequisites are in place:
- You are using a Tera2 zero client (TERA2321 or TERA2140 processor) to connect.
- Your zero client has firmware version 4.6.0 or newer installed (see Downloading Firmware Note). For information on how to assign a firmware file to a profile using the MC, see MC: Firmware Management. For information on how to upload firmware to a single host or client using the AWI, see Uploading Firmware.
- You have an AWS account with Amazon WorkSpaces up and running. For information, please see AWS documentation.
- Your network has full connectivity to your Amazon WorkSpaces. For information, please see AWS documentation.
- You have a PCoIP® Connection Manager for Amazon WorkSpaces appliance installed and configured. For more information, see "Connecting PCoIP® Zero Clients to Amazon WorkSpaces" (TER1408002) in the Teradici Support Documentation Center.
Zero Client–to–VMware Horizon Prerequisites
Before connecting a zero client to a VMware Horizon desktop, please ensure that the following prerequisites are in place:
- The VMware Horizon View installation, which includes the VMware View Manager and VMware View Agent, are version 4.0.1 or newer. For information about VMware Horizon DaaS and VMware Horizon 6 prerequisites, please refer to VMware documentation. For information on how to assign a firmware file to a profile using the MC, see MC: Firmware Management. For information on how to upload firmware to a single host or client using the AWI, see Uploading Firmware.
- The zero client has firmware version 3.1.0 or newer installed. For connections to VMware Horizon 6 RDS-hosted desktops, the zero client has firmware version 4.6.0 or newer installed. For connections to VMware Horizon 6 RDS-hosted applications, the zero client has firmware version 4.8.0 or newer installed.
- For VMware Horizon connections to RDS-hosted published desktops and applications, you are using a Tera2 zero client (TERA2321 or TERA2140 processor).
- Your network resources meet bandwidth, QoS, latency, jitter, and packet loss requirements. For more information about designing PCoIP network architecture, see “PCoIP® Protocol Virtual Desktop Network Design Checklist” (TER1105004) in the Teradici Support Documentation Center.
Zero Client–to–Bria Softphone Caller Endpoint Prerequisites
Before using a Bria Virtualized Edition softphone client to connect a zero client to a caller endpoint, please ensure that the following prerequisites are in place:
CounterPath Bria Virtualized Edition for PCoIP Zero Clients Softphone Client requirements:
- The CounterPath Bria Virtualized Edition softphone client is installed on a VMware Horizon View desktop, a VMware Horizon DaaS desktop, or an Amazon WorkSpaces desktop.
- Your system contains a SIP-compliant call server.
- If instant messaging and presence information are desired, your system contains an XMPP instant messaging and presence server.
- You are using an analog headset (any type) or one of the following tested USB headsets:
- Plantronics Blackwire C310 and C320 USB
- Plantronics Blackwire C435
- Plantronics Blackwire C510 and C520
- Plantronics Blackwire C710 and C720
Note: Other USB headsets may also work with this application, but have not been tested at this time.
Zero client requirements:
- You are using a Tera2 zero client (TERA2321 or TERA2140 processor) to connect.
- Your zero client has firmware version 4.7.0 or newer installed (4.8.0 or newer for Bria softphone support on Amazon WorkSpaces desktops). If your firmware version is prior to 4.5.0, you must install a version 4.5.x or 4.6.0 firmware release before upgrading to version 4.7.0. For more information about the firmware upgrade process, please see “TERA Firmware Release Notes Version 4.x” (TER1204003). For information on how to assign a firmware file to a profile using the MC, see MC: Firmware Management. For information on how to upload firmware to a single host or client using the AWI, see Uploading Firmware.
- You have enabled Unified Communications (UC) for the zero client. For details, see MC: Unified Communications or AWI Tera2 Client: Unified Communications.
- You have purchased the required licenses for the Bria Virtualized Edition for PCoIP Zero Clients softphone. For more information, please visit the CounterPath store.
- If desired, you have configured VLAN tagging for QoS management of VoIP call data.