HP Anyware Manager Privacy Frequently Asked Questions
Last Revised: October 2022
This FAQ applies to the collection, use, processing and disclosure of personal information and other information in connection with HP Anyware Manager (AWM) as a Service. Learn More about HP data collection practices at www.hp.com/go/privacy.
HP Anyware is a HP Teradici product, referred to as a HP Product throughout this FAQ, that can be installed by a HP Teradici customer on a public or private cloud to deliver remote access to workstations for our customer’s end users. Our AWM service manages those HP Anyware deployments in the cloud by brokering PCoIP connections to user workstations, and by providing other related services.
Our customers are usually organizations. The personal information we collect relates to: (1) individuals who are administrators authorized by our customer to register for or to use the AWM service (‘administrators’); and (2) individuals who are end users authorized by our customer to use other HP products and services that are managed by the AWM service (‘end users’).
You may withdraw your consent at any time by contacting us in the manner described below, but (1) if you are an administrator and you withdraw your consent, then you will not be able to continue to act as an administrator; and (2) if you are an end user
and you withdraw your consent, then you will need to make sure your administrator also removes you so that you are not re-entitled to the AWM Service and you will not be able to benefit from some of the services that are provided by the AWS service.
What’s in this Privacy FAQ?
How We Use the Information We Collect
Accessing and Updating Your Personal Information
The Information We Collect
We may collect information about you in connection with your use of the AWM service or your use of other HP products and services that are managed by the AWM service, including the types of information described below. Some of the information we collect may be personal information.
We may collect information directly from you, from an administrator, from your use of the AWM service, or from your use of other HP products and services that are managed by the AWM service. We may also collect information about you from our customer or its affiliates, subsidiaries or service providers.
We may collect personal information and other information when an administrator registers for the AWM service or updates the customer’s account information, when an administrator entitles an end user, when you subscribe to receive our communications, when you respond to surveys and questionnaires, when you rate or review our AWM service, when you contact us with questions or comments, when you connect with us through social networks, and when you participate in our online forums, promotions and social media platforms.
The information we collect may include business contact and account information such as your full name, username, email address, telephone number, physical or billing mail addresses, and other information.
To manage your Public Cloud resources and provide certain features of the AWM service, we utilize your specified Public Cloud Service Principal, Service Account and/or Domain Services account with the minimum required privileges. This information is required to allow the AWM service to connect with your Public Cloud Provider(s) to create, manage, and delete virtual machine resources in your deployment.
In order to provide, manage and support the AWM service, the AWM service accesses log files generated by components being managed by the AWM service. These log files may contain personal information and other information, such as virtual machine identifiers, Internet Protocol (IP) addresses, end user identifiers (such as username), general location from IP address, licensing information, and other operational information useful for the provision, management and support of the AWM service. All information collected by log files is visible to a customer administrator. An administrator can also configure the AWM service so that log files relating to a particular end user will be visible to that end user.
The log files include the following:
- Session log files and Windows event log files from remote Windows workstations. These log files can be viewed on the deployed virtual workstations at %programdata%\Teradici\PCoIPAgent\logs.
- Session log files from remote Linux workstations. These log files can be viewed on the deployed virtual workstations at /var/log/pcoip-agent/.
- Anyware Connector log files. These log files can be viewed by ssh into the Anyware Connector and executing “sudo docker service logs [service]” where [service] is:
- connector_activedirectorysync
- connector_brokerexternal
- connector_brokerinternal
- connector_cm
- connector_cmsg
- connector_Connectorgateway
- connector_healthcheck
- connector_managementinterface
- connector_sumologic
We do not collect payment card information. If you make an online payment using a payment card, such as a credit card or debit card, you are connected directly to our online payment processing service provider and your payment card information is collected and processed by that service provider.
We do not collect administrator or End User authentication information within our customer’s domain. This authentication information is not available to the AWM service. When administrators log on, the system connection is passed to the selected Identity Provider which can be either Microsoft AAD or Google G Suite, and authentication is performed by the selected Identity Provider. End User authentication is performed within the customer’s deployment and is not performed within the AWM service. The AWM service does however keep track of End User names in order to manage entitlement to workstation resources.
The AWM service uses cookies to collect information about how an administrator interacts with the AWM service website, allows us to remember you and to store your authorization into the AWM service. We do not collect any personally identifiable information about the administrator in these cookies.
We do not intend to collect any sensitive personal information from you, such as race, gender, ethnic origin, political opinions, religious beliefs, philosophical beliefs, trade union membership, genetic data, biometric data, health data, data concerning a natural person's sex life, or sexual orientation. Please do not provide any sensitive personal information to us. We do not need sensitive personal information to provide the AWM service.
How We Use the Information We Collect
We use the information we collect in a variety of ways in providing the AWM service. We may use the information we collect about you for purposes such as to:
- provide, manage and support the AWM service and products managed by the AWM service
- monitor the performance of the AWM service and products managed by the AWM service
- diagnose problems with the AWM service and products managed by the AWM service
- tailor the AWM service and products managed by the AWM service to your usage and preferences
- administer the AWM service
- administer the customer’s account and communicate with you about the account
- respond to your questions and concerns
- communicate with you about the AWM service and products managed by the AWM service
- conduct research and analysis relating to the AWM service and our other products and services
- enforce the terms of the agreements for the AWM service and for our other products and services, or otherwise manage our business
We may use the information we collect to provide targeted advertising of HP products and services. We do not use the information we collect to provide advertising of third party products and services.
When We Disclose Information
We may disclose your information to our customer. If you are an End User, we may disclose your information to an administrator.
We rely on third party service providers to perform a variety of services on our behalf, such as service providers that enable certain features on the AWM service platform, service providers that assist us to maintain the security and integrity of the AWM service data, service providers that collect and process our service logs, e-commerce providers, payment card processers, technical support providers, and research and analytics providers.
We may disclose your information to these service providers. However, we require our service providers to maintain the confidentiality of your personal information and to keep your personal information securely. We require that our service providers only use your personal information for the limited purposes for which it is provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. In some circumstances, we may permit our service providers to retain aggregated, anonymized or statistical information that does not identify you. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the methods found at www.hp.com/go/privacy and reference AWM Manager in your request.
We may share aggregated, anonymized or statistical information that does not identify you with third parties. We may share this information for a variety of purposes such as, for example, improving our AWM service and our other products and services.
We may offer community features and interactive forums. When you participate in such offerings, your username, postings and other personal information you choose to provide or communicate in these public spaces may be seen by others. You should exercise caution when disclosing such information and realize that the information you post could remain viewable in cached or archived webpages or copied and stored by other users even after you remove it. We cannot control the actions of other users of our AWM service, and we are not responsible for the results of your postings.
Accessing and Updating Your Personal Information
At your request, can confirm what personal information we hold about you and how it is processed.
If you are an administrator and would like to access or update the personal information you have provided to us in connection with the customer registration, you can access the customer’s account on the AWM service and make changes or corrections to that personal information.
You may also contact us using the methods found at www.hp.com/go/privacy to request access to or to update your personal information and identify AWM Manager in your request. We will try to comply with your request as soon as reasonably practicable. You may be required to provide government issued identification acceptable to us in order to access or update your personal information.
We use reasonable efforts to seek to keep personal information as accurate, complete and up-to-date as necessary. However, it is your responsibility to update us as to any changes that are needed to your information.
We do not keep your information for longer than is reasonably necessary. We will retain your information as long as the customer’s account is active and for the period necessary to provide the AWM service and to fulfill the purposes outlined in this privacy statement, unless a longer retention period is required by law. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain aggregated, anonymized or statistical information that does not identify you.
Information Security
We use commercially reasonable organizational, technical and administrative means intended to protect stored and transmitted information from loss, misuse, unauthorized access or disclosure. For example, we encrypt the transmission of information within the AWM service using secure socket layer (SSL) technology. Data at rest that is stored within the AWM service is encrypted and protected by firewalls. Access to your information is limited to only those HP employees who need to know that information for the purposes described in this privacy statement. The AWM service is provided on the Microsoft Azure platforms. The Azure platform uses additional means to protect information from loss, misuse, unauthorized access or disclosure. Additional information on the Microsoft Azure privacy and security measures is available at https://www.microsoft.com/en-us/TrustCenter/CloudServices/Azure/default.aspx.
Children Under the Age of 16
Our AWM service is not intended for children under the age of 16 and we do not knowingly collect personal information from children under the age of 16. Children under the age of 16 should not use our AWM service and should not provide their personal information to us.